Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Olive Branch Boutique! The following terms and conditions constitute our Shipping Policy.

1. ORDER PROCESSING TIME
- Processing Window: All orders are processed within 1 to 3 business days (Monday through Friday, excluding federal holidays).
- High Volume Delays: During product launches, sales events, or holiday seasons, processing times may extend by 1 to 2 business days. If there is a significant delay in the shipment of your order, we will contact you via email.
- Weekend Orders: Orders placed on Friday afternoon, Saturday, or Sunday will begin processing the following business day.

2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.

*Please note: Delivery estimates begin after your order has been processed and shipped.

3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking link will become active within 24 hours.

4. LOCAL PICKUP (IF APPLICABLE)
If you select Local Pickup at checkout:
- Pickup orders are typically ready within 24 hours.
- You will receive an email notification when your order is ready for pickup along with instructions for collection location and times.

5. WRONG ADDRESS & UNDELIVERABLE PACKAGES
- Address Accuracy: Please ensure your shipping address is accurate before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
- Reshipment Fees: If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for reshipment costs.

6. DAMAGED, LOST, OR STOLEN PACKAGES
- Olive Branch Boutique is not liable for products damaged or lost during transit by the carrier.
- Damaged Items: If you received your order damaged, please contact the shipment carrier to file a claim or email us at Olivebranchtexas@gmail.com within 3 days of delivery with photo evidence so we can assist.
- Lost Packages: If your tracking shows "Delivered" but you have not received your package, please check with neighbors or your local carrier office before reaching out to Olivebranchtexas@gmail.com

7. INTERNATIONAL SHIPPING
We currently do NOT ship internationally.

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Shipping policy