Refund policy

RETURN POLICY

We want you to love your purchase! If something isn't quite right, we are happy to help you process a return.

RETURN WINDOW
Eligible items must be returned within 30 days of purchase.

RETURN CONDITIONS
To be eligible for a return:
- Items must be unworn, unwashed, and unaltered.
- Items must be free of makeup, deodorant, perfume, and pet hair.
- All original tags must remain attached.
- Proof of purchase (order number or original receipt) is required.

FINAL SALE ITEMS
The following items are final sale and cannot be returned or exchanged:
- Clearance and sale items
- Custom or personalized items
- Gift cards

HOW TO START A RETURN

For In-Store Purchases:
1. Bring your eligible items along with your receipt to our Oats Boutique within 30 days of purchase.

For Online Purchases:
1. Email Olivebranchtexas@gmail.com with your order number and item details.
2. Pack your eligible, unworn items with original tags and include your packing slip.
3. Mail your return package to:

Olive Branch Boutique
629 County Road 570A Eastland, TX 76448

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon delivery. If an item is damaged or defective, contact us at Olivebranchtexas@gmail.com within 3 days of delivery with photos of the issue so we can assist you right away.

REFUNDS & STORE CREDIT
Once received and inspected, eligible returns will be processed for store credit or refund to the original payment method within 3 to 5 business days.